FAQ

FAQ

1. Do I have to register to place an order?
   Registration is recommended but not required. You can check out as a guest without creating an account. Creating an account is optional and lets you track your orders more easily.

2. Why do I need to provide my e-mail address and phone number?
   We use your email to send order confirmations and updates. Shipping companies require a phone number in case there are delivery issues. We will never sell or share your information without your consent.

3. Do you accept orders from outside the US?
   Yes, we accept international orders.

4. How can I confirm that my order was received?
   After placing your order, you will receive an order confirmation email (please check your spam folder if you don’t see it). Registered customers can also log in to view their orders.

5. When will my order arrive?
   For ground delivery within the Continental US, orders generally arrive within 2 to 7 business days after shipping. If there are any delays, we will notify you via email or phone.

6. I received only part of my order. When will the rest arrive?
   Sometimes orders ship in two or more separate packages or from different warehouses, so parts of your order may arrive separately.

7. Do you offer expedited shipping?
   Yes. Please contact us for expedited shipping options and fees. Our customer service team will provide you with the details.

8. What payment methods do you accept?
   We accept major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and other payment options available at checkout. 

9. How do I return an item?
   Most items can be returned within 30 days of receipt for a refund of the purchase price, minus shipping and handling fees. Please contact us first to obtain a return authorization.