Shipping policy
We strive to ensure every order is handled efficiently and delivered on time. Please review the following details regarding our order processing and shipping procedures.
Processing Times
- Orders are normally processed within 1 business day after payment is received (excluding weekends and holidays).
- Customized or special-order products products may require additional handling time. For specific timelines, please contact us.
Shipping Methods and Delivery Estimates
Free standard shipping is provided on most products within the 48 contiguous United States. Orders shipping to Alaska or Hawaii may incur extra charges.
Depending on size, weight, and destination, shipments may be sent via UPS, USPS, or FedEx.
| Service | Estimated Delivery | Cost |
|---|---|---|
| Standard | 3–7 business days (continental U.S.) | Free (most items) |
| Expedited | 2–3 business days | Contact us |
| Express | 1–2 business days | Contact us |
Estimated delivery times are not guaranteed and may be impacted by factors such as weather conditions or carrier delays.
Domestic Shipping
We deliver to all 50 states, including PO Boxes, APO/FPO addresses, and U.S. territories (with some limitations).
International Shipping
- International delivery is available. Please contact us for shipping rates and estimated timelines.
- Recipients are responsible for all customs duties, taxes, and import fees imposed by their country.
Order Tracking
Once your order has shipped, a confirmation email with tracking details will be sent. Tracking information can be accessed via the link provided in the email or by logging into your account.
Lost or Delayed Shipments
- If tracking indicates your package has been delivered but you have not received it, notify us within 7 days of the expected delivery date.
- We cannot be held liable for packages lost or stolen after confirmed delivery, but we will make every effort to assist you.
Address Accuracy
- Please ensure your shipping information is correct prior to checkout.
- Orders shipped to an incorrect address due to a customer error are the responsibility of the customer. If you spot a mistake, contact us immediately—corrections may be possible if the order has not yet been dispatched.
Assistance
For any questions related to shipping or delivery, please contact our customer service team.
Assistance
For any questions related to shipping or delivery, please contact us here.