Lauxes Grates FAQ
Lauxes Grates – Frequently Asked Questions (FAQ)
1. General Product Overview
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Q: What is Lauxes Grates?
A: Lauxes Grates is a leading manufacturer and designer of linear drainage grates made from anodised aluminium, suitable for residential, commercial, indoor, and outdoor use. Their innovative product lines offer high-performance and design-conscious drainage solutions.
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Q: Where can Lauxes grates be used?
A: Their grates are suitable for a variety of applications, including: showers and bathrooms, wet rooms, balconies, patios, pool surrounds, outdoor paving, commercial wet zones, and outdoor storm-water systems.
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Q: What product lines does Lauxes offer?
A: The main product lines we carry are:
- Tile Insert Grates: Designed to allow your tiles to finish over the drain for a seamless, minimalist floor surface.
- NeXT Generation Grates: Modern, shallow, high-performance grates available in various colours and finishes.
- Standard Floor Grates: Classic grate style for general indoor/outdoor drainage.
- Storm Water Grates: Heavy-duty options for external drainage.
- Accessories: We stock all necessary components, including end caps, waste outlets, and joiners/corner pieces, for full customization.
2. Materials, Warranty, & Design
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Q: What materials are Lauxes grates made from, and are they durable?
A: Lauxes grates are made from anodised aluminium—a corrosion-resistant metal. They are UV-stable, rust-proof, and built for long-term durability. Every grate comes with a Lifetime Rustproof Warranty, and the NeXT Generation range includes a 25-year warranty against fading.
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Q: Do Lauxes grates come in different colours / finishes?
A: Yes. Several standard and premium matte finishes are offered, including Gold, Brushed Nickel, and Midnight (Matte Black) on specific grate lines to complement various designs.
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Q: Will the aluminium rust over time?
A: No. The anodised aluminium surface is specially treated and comes with a Lifetime Rustproof Guarantee. The grates will not rust provided installation and maintenance follow the manufacturer's guidelines.
3. Installation & Maintenance
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Q: Are Lauxes grates customisable in size, length, and outlet positions?
A: Yes. Grates can be cut on-site to exact length, or joined (using joiners/corners) to span larger distances. Waste outlet position is flexible and can be positioned anywhere along the tray bottom to suit your plumbing.
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Q: What size/length options are available?
A: Single grates are commonly available up to 5.6 meters. For longer drainage runs, specially made joiners and corner pieces make it possible to create continuous runs of any custom length.
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Q: What waste outlet sizes are available and can be used?
A: The bottom tray accepts a 2-inch or 3-inch waste outlet in any position along the channel.
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Q: Is installation easy? Can grates be installed / customised on-site?
A: Yes. The design prioritizes on-site customisation, allowing grates to be cut to length, outlets drilled, and sections joined if necessary. This saves time and cost on custom orders and is well-suited for both new builds and renovations.
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Q: Do Lauxes grates require special maintenance?
A: Maintenance is straightforward. The top cover is easily removable, allowing simple access to the tray for cleaning. Lauxes recommends cleaning with a soft brush and mild soapy water; avoid harsh chemicals or abrasives.
4. Performance & Compliance
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Q: Are Lauxes grates approved / certified under standards?
A: Yes. All Lauxes Grates products are officially WaterMark certified by the Australian Business Codes Board, ensuring they meet the highest standards for drainage performance and compliance.
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Q: Can Lauxes drains support heavy loads or high-traffic commercial use?
A: Lauxes grates can handle approximately 10.2 tonnes of pressure, making them suitable for heavy-duty residential, commercial, or light-vehicular traffic (where appropriate for the specific model).
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Q: Are Lauxes grates “heel-safe”?
A: Yes. All Lauxes grates meet heel-safe requirements, as their grate openings are designed to be smaller than 8 mm.
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Q: Can I create a barrier-free shower (no curb / step-over) using Lauxes linear drains?
A: Yes. Using a linear drain like the NeXT Generation or Tile Insert range allows a flush floor entry, which is ideal for modern, accessible, and minimalist shower designs.
5. Ordering & Delivery
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Q: How do I choose the correct grate?
A: Selection depends on aesthetics and plumbing depth. Choose Tile Insert for a seamless, invisible look, or NeXT Generation for a visible, modern profile. Always confirm the depth matches your site requirements.
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Q: What are your shipping costs and delivery times?
A: On www.a2zsell.com, shipping is Free. We aim to dispatch in-stock orders within 1–2 business days. Full details are on our Shipping Policy page.
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Q: What is your return policy?
A: Because each drain is custom cut to order, these products are non-returnable, and **all orders are final**. Please double-check all measurements before placing your order.
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Q: Do you offer trade pricing?
A: Yes. We offer special rates for registered trade professionals. Please email our trade team to set up an account.
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Q: How do I contact support?
A: You can reach our experts by phone at 818-9750488 or send us a message via chat for all sizing and technical queries.